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CRM Operations Executive.

Posted by Pentasia
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  • Salary $45,000 PA
  • Location Georgia
  • Reference 36996

Our client is launching an Indian focused sportsbook and casino based out of their offices in Georgia. They are looking for a CRM Campaign Operations executive.

The role will: 

  • Oversee the end-to-end execution of CRM campaigns, ensuring timely and accurate delivery across multiple channels (email, SMS, push notifications, in-app messaging).
  • Coordinate with the CRM team to develop campaign schedules, timelines, and task prioritization, ensuring smooth operations.
  • Ensure that all campaigns are aligned with customer segmentation strategies and business objectives.

Process Optimization:

  • Continuously review and optimize CRM processes to improve efficiency and effectiveness, including campaign setup, execution, reporting, and feedback loops.
  • Implement best practices for CRM campaign workflows, automation, and operational procedures.

Cross-Functional Collaboration:

  • Work closely with marketing, product, analytics, and customer support teams to align CRM operations with broader marketing strategies and business goals.
  • Ensure alignment and communication across departments to guarantee consistency in messaging and customer experience.

Campaign Monitoring & Troubleshooting:

  • Monitor CRM campaign performance in real-time and address any operational issues or bottlenecks.
  • Proactively identify opportunities to improve campaign delivery and customer engagement, and troubleshoot any operational issues that arise.

If this sounds like you please get in touch for a conversation.

Apply for CRM Operations Executive, on Pentasia.

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