Home > Jobs > Customer Experience Executive

Customer Experience Executive

Posted by Pentasia
  • Salary Competitive
  • Location United Kingdom
  • Reference 33719

On behalf of our client, we are looking for a Customer Experience Executive to join the team in Manchester, UK.


Pentasia is proud to be partnering with one of the UK’s leading sports bookmaker businesses within the gambling sector.

Well-established award-winning company within the sportsbook market space, with an annual turnover of over £300m last year and 1500+ physical locations across the UK.


We are offering an excellent chance for a skilled, dedicated, and enthusiastic individual to become part of their successful team in their Manchester City Centre office. This exciting position as a Customer Experience Executive, within the digital marketing department, encompasses various aspects of the entire customer journey. We seek someone who possesses a strong commitment to delivering exceptional experiences for their customers and can pinpoint areas for enhancement in all processes. This opportunity presents a stimulating challenge for anyone aspiring to establish a career in the Customer Experience field, particularly those with a meticulous eye for detail and proficient data analysis skills.


  • Enthusiastic about enhancing the customer experience.
  • Preferably, possess an interest in the gambling industry.
  • Find joy in actively listening to customers and identifying areas of improvement.
  • Experienced in working with customer insights and enhancing their experience.
  • Proficient in Microsoft Office, including Word, PowerPoint, and Excel – strong Excel and analytical skills are preferred.
  • Capable of taking initiative.
  • Demonstrates excellent communication skills.
  • Able to maintain composure and meticulous attention to detail when working under pressure.
  • Skilled at prioritizing work effectively to meet defined deadlines.


  • Attractive salary
  • Hybrid working
  • Company pension program
  • Enhanced Annual Leave
  • Enhanced Maternity/Paternity
  • Enhanced Sick Pay
  • Employee Assistance Program
  • Rewards (Discounts, offers & cashback for various retailers)
  • Relaxed Dress Code
  • Charity Matched Funding
  • Friends & Family Recruitment Reward. …..& more!

Apply for the role of Customer Experience Executive on Pentasia.

Subscribe to the iGaming newsletter