Director of Operations.

Director of iGaming Operations

Location: New Jersey 

Company/Vision:

This is a career-defining role – don’t miss this one! The Director of iGaming Operations will lead and oversee all customer service, payments, and risk management aspects of the online casino business. Do expect to be hands-on, trusted, and have full-fledged autonomy in ensuring success for the brand. This critical leadership role ensures operational excellence, regulatory compliance, and a seamless customer experience.

Key Responsibilities

Strategic Leadership:

• Develop and implement best-in-class strategies for risk management, payment processes, and customer service operations.
• Stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
• Drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.

Operations Management:

• Optimize workflows for the customer service team, set measurable quality goals, and monitor performance against KPIs.
• Build and maintain strong relationships with payment providers, third-party vendors, and regulatory authorities.
• Collaborate with compliance teams to ensure strict adherence to New Jersey’s internal controls and state regulations.
• Implement robust fraud prevention measures, payment optimization processes, and customer service enhancements to meet industry benchmarks.

Talent Development:

• Attract, mentor, and retain top-tier talent within the iGaming sector.
• Cultivate a culture of respect, innovation, and continuous learning.
• Identify high performers and help them achieve career milestones, while supporting others to grow and expand their skill sets.

Reporting and Analytics:

• Deliver regular reports and insights on key operational metrics, ensuring data-driven decision-making.
• Provide detailed presentations to stakeholders, highlighting operational successes, challenges, and proposed solutions.

Additional Duties

• Take on additional responsibilities as required to drive the success of the online casino business.
• Leverage technology and innovation to enhance the overall player experience.

Qualifications

Education:

Bachelor’s degree in business, Technology, or a related field is preferred.

Experience:

• Several years of experience in online gaming, with deep knowledge of internal controls and New Jersey state regulations.
• Demonstrated expertise in risk management, payment processes, and customer service operations within iGaming.

Skills:

• Strong analytical abilities and exceptional report-writing skills.
• Comprehensive understanding of online gaming products and customer behaviours.
• Proven leadership and team development capabilities.

Residency Requirement

Must be a current resident of New Jersey.

What’s on offer

• Competitive Health Care Plan (Medical, Dental, & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary, & AD&D).
• Generous Paid Time Off.
• Free Parking.

Apply for Director of Operations directly on Pentasia.