IT Support Team Lead

Posted by Pentasia
  • Salary €35,000 to €50,000
  • Contract Permanent
  • Location Sliema
  • Reference 33969

iGaming client looking for an IT Support Team Lead.

  • Be the first Senior Member to kickstart team off in Malta whilst being given the opportunity to have an influence of ongoing projects and work closely with Operations Manager.
  • Yearly bonus Scheme.
  • Monthly Wellness Allowance.
  • Standard Office hours – Monday to Friday.

Role is based on Internal IT Support for company staff that are both onsite and remotely.


  • Manage IOC department, delegate assignments for team member to ensure maximum throughput in term of team performance.
  • Manage the flow of day-to-day operations.
  • Organize and provide regular training to the team on core business applications.
  • Create, maintain, and update policies and procedures based on company strategies and business requirements; report and propose when they are no longer accurate.
  • Assist in compliance audits and portrait good understanding of IT policies.
  • Provide guidance and mentorship to team members during incidents and projects.
  • Monitor team’s progress of tasks and projects to ensure timely delivery.
  • Identify team’s strengths and weaknesses, constantly aim for improvement. 
  • Work closely with other staff in and outside of the department to resolve complex issues 
  • Ensure each team member has a development plan and it is being adhered to.
  • Coordinate scheduled and unscheduled maintenance, communicate maintenance or incidents to the business till the point of resolution.
  • Ensure discovery of the root causes of production incidents.
  • Communicate project progress on regular bases with the stakeholders and other interested parties.


  • Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
  • Able to collate and interpret data from various sources.
  • Capable of multitasking, good time management and prioritization of workload.
  • Keen to be involved in a wide variety of projects and tasks.
  • Able to work in a team and stand-alone capacity.
  • Actively seeks ways of improving existing systems and processes.
  • User management through Active Directory.
  • Managing DNS and DHCP network.
  • Managing permissions through security groups.
  • Windows server experience with 2012 or greater.

You can Apply for the IT Support Team Lead Role at Pentasia