iGaming client looking for an IT Support Team Lead.
Be the first Senior Member to kickstart team off in Malta whilst being given the opportunity to have an influence of ongoing projects and work closely with Operations Manager.
Yearly bonus Scheme.
Monthly Wellness Allowance.
Standard Office hours – Monday to Friday.
Role is based on Internal IT Support for company staff that are both onsite and remotely.
Responsibilities:
Manage IOC department, delegate assignments for team member to ensure maximum throughput in term of team performance.
Manage the flow of day-to-day operations.
Organize and provide regular training to the team on core business applications.
Create, maintain, and update policies and procedures based on company strategies and business requirements; report and propose when they are no longer accurate.
Assist in compliance audits and portrait good understanding of IT policies.
Provide guidance and mentorship to team members during incidents and projects.
Monitor team’s progress of tasks and projects to ensure timely delivery.
Identify team’s strengths and weaknesses, constantly aim for improvement.
Work closely with other staff in and outside of the department to resolve complex issues
Ensure each team member has a development plan and it is being adhered to.
Coordinate scheduled and unscheduled maintenance, communicate maintenance or incidents to the business till the point of resolution.
Ensure discovery of the root causes of production incidents.
Communicate project progress on regular bases with the stakeholders and other interested parties.
Requirements:
Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
Able to collate and interpret data from various sources.
Capable of multitasking, good time management and prioritization of workload.
Keen to be involved in a wide variety of projects and tasks.
Able to work in a team and stand-alone capacity.
Actively seeks ways of improving existing systems and processes.
User management through Active Directory.
Managing DNS and DHCP network.
Managing permissions through security groups.
Windows server experience with 2012 or greater.
You can Apply for the IT Support Team Lead Role at Pentasia
