Key Account Operations Specialist

Pentasia is recruiting for a Key Account Operations Specialist for one of the most internationally established and leading game-tech companies based in Lisbon. We are seeking a dedicated individual to form part of the team with the key operations department, ensuring excellent service, performance, and growth.

Responsibilities

• Provide exceptional second-line support to our high-value players, surpassing their expectations while delivering a top-notch customer experience.
• Aid Key Account Managers by coordinating Key Accounts activities, including bonus setup, managing correspondence, maintaining lists, and handling content.
• Foster effective and efficient communication with both players and colleagues to ensure the achievement of business objectives and targets.
• Identify potential high-value players and refer them to the relevant Key Account Manager.
• Oversee the Key Account budget and take charge of gifting and shop operations, collaborating with internal and external partners.
• Execute all tasks promptly and efficiently.
• Manage ad-hoc tasks and projects related to high-value customers as required.

Requirements

• Possess a minimum of 1 year of experience in a similar role.
• Proficient in handling tickets, emails, live chat, telephone queries, and providing customer support.
• Demonstrate advanced Excel skills.
• Familiarity with online betting would be an asset.
• Exhibit excellent organizational and analytical abilities.
• Flexibility to work various shifts, including weekends and public holidays.
• Exceptional command of spoken and written, preferably North American English at a native level.

Apply for the Key Account Operations Specialist role at Pentasia.