KYC Agent

Who will you be working for? 

A global Gaming Technology operator is looking for a KYC Agent in Sao Paulo to join their international team. 

Let’s start with the role 

The KYC Agents are responsible for processing the customers’ documents verifications and withdrawal requests by applying all the respective rules and procedures. 

Key Responsibilities: 

• Collect and analyze key information in accordance with the regulations of the competent auditing authorities; 
• Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging; 
• Verify documentation and approve withdrawals; 
• Communicate with other departments, following pending issues related to customer’s identification or withdrawal; 
• Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team; 
• Guarantee the secure and confidential management and sharing of sensitive information; 
• Ensure compliance with all AML laws and regulations; 
• Update customer database and improve past data entries; 
• Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams; 
• Generate high-quality reports; 
• Participate in cross departmental projects. 

Requirements: 

• Availability to work on shifts, including nights and weekends. 
• Observation and attention to detail; 
• Service Orientation — Actively looking for ways to help customers; 
• Communication and organizational skills; 
• Good skills in Google Suite and MS Office (Including Power BI) 
• Good Knowledge of English language (Verbal and Written); 
• Relevant working experience in a back-office role will be considered an asset. 

Apply for the KYC Agent role at Pentasia