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Mandarin Support Engineer

Posted by Pentasia
  • Salary Dependent on Experience
  • Location Philippines
  • Reference 35216

The company is a major player in the B2B esports betting sector, catering to bookmakers worldwide. They aim to empower bookmakers, attract a new generation of bettors, and enhance sportsbook profitability. They specialize exclusively in esports, and virtual versions of traditional sports such as FIFA and NBA2K. 
The company is on a fast track to growth, and they’re looking to add an experienced Mandarin Integration and Support Engineer to their team in the Philippines.

Your Role:

As an Integration and Support Engineer, your mission is to bridge gaps and provide technical support. You’ll integrate the company’s services into customer platforms, offer guidance, and troubleshoot issues. Essentially, you’ll be the connection between technology and customers. Your role is critical for maintaining digital services and ensuring a smooth experience for clients.


  • Integrate and support digital products within customer platforms, following established processes.
  • Collaborate closely with customer IT departments and the company’s product, development, and sales teams to integrate new or existing customers with their services.
  • Communicate directly with international B2B customers.
  • Handle multiple customers in different locations.
  • Troubleshoot and report issues to the development teams.
  • Take ownership of issues and escalate them when necessary.
  • Create and maintain technical documentation and a knowledge base.

Qualifications and Skills:

  • Technical education or relevant technical support experience.
  • Proficiency in the formal Chinese language with strong verbal and written communication skills.
  • Good knowledge of the English language.
  • Excellent communication and interpersonal skills for building effective relationships.
  • Experience in technical support or sales operations.
  • Basic understanding of web technology and communication protocols.
  • Willingness to learn about the esports and betting industries.
  • Strong teamwork orientation.
  • Problem-solving mindset with self-initiative and attention to detail.
  • Quick adaptability to new knowledge, technical skills, and technologies.
  • Willingness and ability to travel.
  • Positive attitude, diplomacy, and approachability.
  • Interest in digital products and technology.

Additional Skills (Bonus Points):

  • Basic knowledge of HTML and CSS.
  • Basic programming skills.
  • Familiarity with XML.
  • Basic database knowledge.
  • Knowledge of other ASEAN region languages.

What’s in it for You:

  • Work as an independent contractor, allowing you to work remotely from anywhere.
  • Competitive compensation package.
  • A dynamic work environment where decisions are made quickly.
  • A culture that values efficiency and getting things done.

Apply for the role of Mandarin Support Engineer on Pentasia.

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