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Payments Agent

Posted by Pentasia
  • Salary Attractive
  • Location São Paulo
  • Reference 35327

A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role.

Let’s start with the role

The Payments Agents are responsible for processing the customers’ documents verifications and withdrawal requests by applying all the respective rules and procedures.

As a Payments Agent you will:

  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
  • Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;
  • Verify documentation and approve withdrawals;
  • Communicate with other departments, following pending issues related to customer’s identification or withdrawal;
  • Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
  • Guarantee the secure and confidential management and sharing of sensitive information;
  • Ensure compliance with all AML laws and regulations;
  • Update customer database and improve past data entries;
  • Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
  • Generate high-quality reports;
  • Participate in cross departmental projects.

What you’ll bring

  • Availability to work on shifts, including nights and weekends.
  • Observation and attention to detail;
  • Service Orientation — Actively looking for ways to help customers;
  • Communication and organizational skills;
  • Good skills in Google Suite and MS Office (Including Power BI)
  • Good Knowledge of English language (Verbal and Written);
  • Relevant working experience in a back-office role will be considered an asset.

Apply for the Payments Agent role at Pentasia