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Responsible Gaming Associate (Danish Speaker)

Posted by Pentasia
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  • Salary €28000+Bonus
  • Location Malta
  • Reference 35610

On behalf of our client, Pentasia is actively in search of a Responsible Gaming Associate for the Danish market to join a dedicated team in central Malta!

Responsibilities:

  • Analyze risk-scoring reports to identify potential addictive behavior and contact players who are at risk
  • Monitor escalated player registrations to prevent underage gambling
  • Monitor self-excluded players to assess risk and refund eligible players
  • Review follow-up case reports on a daily, weekly, and monthly basis
  • Escalate complex cases to senior management to ensure player protection
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes to Responsible Gaming operational activities and processes
  • Work closely with Responsible Gaming Management to promote awareness and deliver training

Requirements:

  • Native or fluent Danish speaker with strong English skills
  • Keen interest in the psychology of addiction, regulatory and compliance knowledge
  • Excellent listening and communication skills
  • Willingness to learn and improve business operations
  • Positive attitude and flexible approach
  • Ability to work well in a team and analyze data with attention to detail

Benefits:

  • Competitive salary of €28,000
  • Performance bonus
  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and team building events
  • Relocation package to Malta including flight and 2 weeks of accommodation

Apply for the Responsible Gaming Associate (Danish Speaker) role at Pentasia.

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