Software Support Engineer

iGaming client looking for Software Support Engineer

• Free breakfast and lunch provided when working in the office.
• Hybrid balance with flexible start and finish times.
• Wellness allowance.
• Professional development support 

Application open to Junior – Senior Level Candidates.
 

Responsibilities:

• Offer 2nd line support to our platform on application level, escalate and resolve cases promptly.
• Troubleshooting and resolving service requests.
• Prioritize and manage several open issues at one time
• Produce custom made reports.
• Be involved in the Release Management by monitoring and testing new releases.
• Implement scripts to fix data.
• Generate incident reports focusing on customer complaints and resolutions.
• Provide required notifications and updates on all incidents within established service levels.
• Coordinate and act as SPOC (Single Point of Contact), with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management process.
• Form a part of a specialist’s team, available 24/7 (including being available on “standby”).

Requirements:

• Experience in application support, 2nd line or incident management teams.
• Fluent with Database Queries.
• Scripting or programing experience, in languages like PHP, Bash and JavaScript will be considered a plus.
• Knowledge in using Git or any other version control systems.
• Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus.

Apply the Software Support Engineer role at Pentasia.