VIP Account Manager – Remote Brazil

A global leader in Gaming Technology is currently looking for a VIP Account Manager that will be responsible for developing and managing their high-value players, aiming at building relationships that will drive loyalty across the company taking them to the next level in the Brazilian market. This is a remote role and you can be based in Sao Paulo or Rio de Janeiro region.

Key Responsibilities:

• Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;
• Responsible for Key Account base growth focusing on new players retention and reactivation.
• Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; when necessary be available 24/7 for high-end high-value players;
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
• Responsible to ensure the smooth running and success of the events process;
• Set up bonuses for high-value players according to company’s guidelines;
• Liaise with other teams and departments to find solutions.

 
Ideal Candidate:

• Good understanding of online Sportsbook and CRM campaign planning.
• Excellent knowledge of Microsoft Office (especially Excel) & experience with CRM tools;
• Understanding of CRM campaign planning.
• Good analytical & reporting skills.
• Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
• Excellent command of English and Spanish.

Nice to have:

• Bachelor’s/Master’s studies will be considered as an advantage.

 
What is there for you?

• Competitive salary package and bonus scheme.
• Clear career paths & a developmental 360° feedback framework.

Apply for the VIP Account Manager – Remote Brazil role at Pentasia.