VIP Account Manager – Remote Brazil
Posted by Pentasia
- Salary COMPETITIVE
- Contract Permanent
- Location Brazil
- Reference 34123
A global leader in Gaming Technology is currently looking for a VIP Account Manager that will be responsible for developing and managing their high-value players, aiming at building relationships that will drive loyalty across the company taking them to the next level in the Brazilian market. This is a remote role and you can be based in Sao Paulo or Rio de Janeiro region.
- Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;
- Responsible for Key Account base growth focusing on new players retention and reactivation.
- Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; when necessary be available 24/7 for high-end high-value players;
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
- Responsible to ensure the smooth running and success of the events process;
- Set up bonuses for high-value players according to company’s guidelines;
- Liaise with other teams and departments to find solutions.
- Good understanding of online Sportsbook and CRM campaign planning.
- Excellent knowledge of Microsoft Office (especially Excel) & experience with CRM tools;
- Understanding of CRM campaign planning.
- Good analytical & reporting skills.
- Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
- Excellent command of English and Spanish.
Nice to have:
- Bachelor’s/Master’s studies will be considered as an advantage.
What is there for you?
- Competitive salary package and bonus scheme.
- Clear career paths & a developmental 360° feedback framework.
Apply for the VIP Account Manager – Remote Brazil role at Pentasia.