No need to worry, check your Junk/Spam folder or just drop us an email at  ICE.support@clariongaming.com - we are always happy to help! 

You can login to your registration here, amend your details and resubmit. 

If you’re having trouble with this please reach out to us at ICE.support@clariongaming.com.

At ICE your safety is our number one priority. 

As the COVID-19 landscape improves, our team is continuing to monitor the latest UK government guidance to ensure we are up to speed on the current and appropriate biosafety measures. We are working with the UK’s Department for Digital, Culture, Media & Sports (DCMS) via the Association of Event Organisers (AEO) which means we will have a direct feed of the latest requirements and updates.

Clarion Events has collaborated on drafting the All Secure Standard; a standardised approach to biosecurity adopted across the UK events industry and ratified by the UK government.

We aim to prevent the transmission of COVID-19 by following the 4-cornerstone framework detailed in the All Secure Standard:

Risk Assessment – We will assess the prevalence of COVID-19 via the recommended Government Guidance alert levels before assessing each element of the event and implementing appropriate measures to eliminate or reduce the likelihood of transmission.

Entry Control – When attending ICE London you may be asked to demonstrate a full vaccination record or recent negative test result taken within the past 48 hours (unless exempt). This allows us to reduce the likelihood of the virus being present at the show.

Cleaning, Hygiene & Ventilation – A more regular and deep cleaning regime, the provision of sanitising stations, ensuring adequate ventilation and the wearing of PPE (personal protection equipment) where appropriate means we reduce the likelihood of the virus being spread.

Communication & Training – It is important that we continue to communicate all the relevant information on biosecurity measures with our audience. Our exhibitors and guests will be told what considerations they need to make to help us keep the event safe. And of course, onsite we will take steps to further protect people by providing things like signage reminding our guests of the basics; regular hand washing, making extra space and covering coughs and sneezes.

Our exhibitors will also be required to undertake a COVID-19 risk assessment for their participation. This provides an extra level of protection when you visit their stands. Exhibitors will be asked to consider their specific stand activities and how measures can be put in place to eliminate or reduce transmission of the virus. These are likely to be frequent and focussed cleaning regimes, provide hand sanitiser, provide screens or PPE for staff (where appropriate), and brief their staff on how to operate safely. If you are an exhibitor, you will find more detailed guidance published in our Ezone.

Face coverings, such as masks, are not currently mandatory at ICE however you are welcome to wear one if you choose to do so. 

For anyone wishing to wear a face covering - these will be available from the Information Points.

Please register first on our website here, upon registering you will see a 'Request a Visa Letter' tab at the top of the summary page. Fill in your details and download your visa invitation letter!

If you have any issues please contact the Customer Success Team on ICE.support@clariongaming.com.

Exhibitors can find their individual timetables within the Exhibitor Technical Manual located in the eZone.

While food and drink is not included as part of your ICE ticket, the venue ExCeL London offers a range of food and drink served from the many restaurants and shops on the Boulevard, ExCeL’s central hub. The restaurants and bars stay open throughout the day and into the evening.

Find out more about the food and drink services on offer at ExCeL London here.

The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0. 

The ICE Vox area also has its own cloakrooms.

Please note we are unable to store any items overnight and cameras, laptop equipment or any other electronic devices cannot be stored in cloakroom at any time.

You can approach any of the ExCel team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by N4/S4.

 The ExCel London work with their lost property partner, NotLost, to help get your property back. If you think you have lost something please complete the form here.