watch the third episode of our Responsible Gambling webinar series discussing interaction and intervention.
In this webinar, our expert speakers will discuss:
- Interaction vs. intervention: When to act and on what data indicators of harmful game behaviour
- Where to start: approaching a problem punter in land-based vs. online situations – a guideline for success
- Matching soft and hard interaction approaches to different levels of harm escalation without turning the wrong customers away
- Qualitative data: looking at the results of different kinds of intervention and identifying which works best for whom and at what point
Towards collaboration: What can be learned from RG tools and their experience in dealing with players face-to-face? How can these experiences be shared to facilitate a better system to communicate with players?