Camelot blames software update for National Lottery app issues

Camelot Group has cited a software update as the reason behind an error on the mobile application for the UK National Lottery.

In a statement, Camelot said that some users may have seen an incorrect non-winning message when checking results with a QR code scanner or the manual-entry checker on the app.

Camelot, which added that the vast majority of users were unaffected, said the issue was linked to a software release that was implemented on October 13 for Android users and October 20 for iOS Apple users.

The app was temporarily locked while Camelot fixed the issue, although players were still able to check results and buy tickets on the National Lottery website.

“We believe that this would have only affected a very small minority of users who checked results using the app during this period under a very specific set of circumstances – including attempting to open the app in offline mode after receiving an error message to this effect,” Camelot said.

“If users have any concerns regarding tickets they may have recently checked on the app, we'd encourage them to get in touch with us as soon as possible – as we have a 30-day rule for lost, stolen and destroyed tickets.”

In July, Camelot was fined £300,000 (€331,800/$386,200) by the UK Gambling Commission after publishing incorrect results for its Lotto Millionaire Raffle game on the National Lottery website.

Related article: Camelot fined £300k for Lotto Raffle error