Playtech enhances security for IMS clients
Playtech has boosted the security of its technology services clients after finalising the integration of Featurespace’s machine learning fraud detection tools.
Playtech Information Management System (IMS) player management platform licensees will now be able to instantly identify and reduce fraud.
The integration comes after Playtech signed a strategic partnership with Featurespace in 2017 with the deal forming part of the group’s strategy to further enhance its IMS platform.
By monitoring player behaviour, UK- and US-headquartered Featurespace’s adaptive, real-time, individual change platform (ARIC) platform instantly identifies new fraudulent attacks. At the same time, ARIC aims to reduce the number of genuine, incorrectly sanctioned customers – significantly reducing poor player experience.
Shimon Akad, Playtech’s chief operating officer, said: “Playtech is committed to promoting safe play and empowering licensees and players with advanced customer engagement and protection.
“We are developing industry-leading risk management technology and processes and Playtech’s IMS player management platform provides our licensees with the latest player protection protocols. I’m therefore delighted that our partnership and integration with Featurespace technology will enable us to further increase the quality and effectiveness of our offering.”
Once a licensee has set up Featurespace as a third-party provider within IMS, the occurrence of a set of pre-configured player events, such as deposits, withdrawals, and changes to personal information, begins triggering alerts for IMS to send information to the ARIC platform.
Licensees will be required to send historical data to Featurespace prior to its real-time investigations.
Martina King, chief executive of Featurespace, said: “Our strategic partnership with Playtech enables us to deliver enhanced protection to their customers through our real-time, machine learning technology and will allow Playtech’s licensees to better manage risk.
“We are proud to be working together to provide our machine learning ARIC platform to protect and serve Playtech’s customers.”
Related article: Betfair upgrades Featurespace deal