Camelot reassures players after National Lottery hack

Camelot Group has urged UK National Lottery customers to reset passwords for their online accounts after the service was hit by a suspected hack.

The company noted “suspicious activity” on a “very small” number of accounts and has since reported the matter to the police.

Camelot is now working with the Information Commissioner’s Office and liaising with the National Cyber Security Centre on a joint effort to help ensure that such activities do not happen again.

The firm has also contacted all players whose accounts have been affected by the incident, but also categorically stated that its systems, draws and prizes were not impacted by the hack.

In addition, Camelot has advised all other National Lottery players to reset their passwords as a precautionary measure.

The National Lottery online service has previously been a target of hackers.

Camelot said in an email to customers: “We would like to make clear that there has been no unauthorised access to core National Lottery systems or any of our databases, which would affect National Lottery draws or payment of prizes.

“We would also like to reassure our players that we do not display full debit card or bank account details on their online National Lottery accounts.

“When updating your password, our advice is to use a mix of letters (upper and lower cases), numbers and characters and avoid words that are obvious or personal to you.

“Most importantly, make it unique.

“We are sorry for any inconvenience caused and would like to thank you for your co-operation in this matter.”

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