Hub88 debuts HubConnect product

Hub88 has launched its new HubConnect which offers detailed insights for its studio partners to increase operational efficiency, along with significant enhancements to its product features.

The first-of-its-kind HubConnect comprises a Supplier Zone and Operator Zone which both aim to offer more data and create better reporting for partners on the Hub88 platform. Self-service features allow partners the ability to effectively problem solve for a better use of time and resources, ultimately serving partners to the best of our endeavours.

Further features are set to be rolled out in Q1 2025, including automated promotions, allowing suppliers to offer campaigns tailored to the last detail. 

HubConnect also has a fully equipped service desk for support cases with a range of different functions. The customer experience module has been developed by centralising all communications with supplier clients, moving away from conventional messaging apps into a more organised platform, helping improve efficiency. ⁠

Additionally, updates to Hub88’s back office now enable operators to break down data to a more granular level to better understand player behaviour. This includes the introduction of native currency reporting, providing the ability to see the activity of each account and currency, departing from the previous Euro-centric default reporting.

Jess Inglott, head of supplier relations at Hub88, said: “We are constantly reviewing ways we can further improve our offering, ensuring we make the lives of our partners easier and at the same time, providing best-in-class service.”

Ollie Castleman, head of Hub88, said: “We have listened to client feedback for our latest enhancements, with the updates offering significant data for player insight as well as better reporting and support. There is more to come for our HubConnect product as we continue to strengthen our services.”