Softswiss introduces VIP support

Newly adapted Game Aggregator support system will provide the best, most transparent service to all clients.

Softswiss’ B2B client support service, launched last year, now provides VIP support. This will include several priority queues for helpdesk tickets – urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, followed by further requests from VIP clients, then all other regular requests. 

The B2B support service constantly works on its quality and speed enhancement via the helpdesk. On average, the client receives the first response to their request within an hour, while VIP clients will have express priority. Complete ticket resolution depends on the complexity of the query, but in the majority of cases the request is closed on the same or the next day. 

Tickets from the VIP queue are sorted out by the most experienced Softswiss Game Aggregator B2B support agents. They possess the know-how to address a wide variety of issues quickly and hassle free, including tough technical ones. 

Commenting on the news, Tatyana Kaminskaya, head of the game aggregator department at Softswiss, said: “We launched this B2B Support service as part of the Softswiss Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly growing clients.”