Developed by YGAM and Betknowmore, Safer Gambling Training contains six programmes that address facets of problem gambling for businesses, including customer interaction and how to signpost to support services.
This will be available through the BactaPortal, which launched in September last year. BactaPortal hosts training modules and allows gaming venues to keep paperless records of customer interactions and self-exclusions.
“YGAM and Betknowmore UK are renowned for their safer gambling training and we are proud that they have chosen to make it available via the BactaPortal,” said John White, CEO of Bacta.
“Not only will we populate the BactaPortal with additional training. we will be providing a suite of tools from AV testing logs to crime alerts that will put the BactaPortal at the top of the must-haves for the sector.”
YGAM and Betknowmore have sold 14,500 copies of the Safer Gambling Training programme since its launch in April 2021.
“We’re delighted with this commitment from Bacta,” said Ian Shanahan, director of business development and fundraising at Bacta. “It is encouraging to see an influential trade association support our work and I hope more sectors within the gambling industry continue to invest in our City & Guilds-assured Safer Gambling Training.
“All profits generated from our training are directed back into our charities to further support our social purpose.”
Frankie Graham, CEO at Betknowmore, added: “We are delighted to see Bacta support the Safer Gambling Training programme. Sector-wide commitment to raising standards through training and enhanced learning is our best guard in the prevention of gambling harms.”