CasinoReviews.com expands alternative dispute resolution services with UKGC approval

CasinoReviews.com, a leader in unbiased casino reviews and player protection services, has announced its newly approved status as a free Alternative Dispute Resolution (ADR) service for UK Gambling Commission (UKGC) licensed operators. 

With this new approval, CasinoReviews.com expands its free services to offer binding dispute resolutions for players of UK-based online casinos.

Since the start of 2024, CasinoReviews.com has handled over 372 cases, returning $196,561 to players through its complaint management process. 

The company’s ADR team holds qualifications from the Chartered Institute of Arbitrators (CIArb) and boasts over a decade of experience in dispute resolution. With this new UKGC endorsement, players can confidently resolve disputes with UK operators, adding a layer of protection and transparency to the industry.

Duncan Garvie, head of ADR services at CasinoReviews.com, commented: “This UKGC approval reinforces our commitment to advocating for players. We’re thrilled to extend our services to UK operators for free, allowing us to ensure a fairer and safer gaming environment for players globally. Our goal has always been to champion transparency in the industry and this new step furthers that mission.”

Players who wish to file a complaint or seek dispute resolution services can do so easily through CasinoReviews.com/complaints.

In addition to its dispute resolution services, CasinoReviews.com continues to publish annual reports, providing transparency about the number of cases managed and the outcomes achieved. By expanding into the UK market, the company strengthens its position as a leader in consumer protection within the online gambling sector.