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iGB-Pentasia Salary Survey 2025: Onboarding best practices in iGaming

| By iGB Editor | Reading Time: 2 minutes
Hiring gets an employee in the building. A well planned onboarding process can be the difference in making that employee a star performer.
iGaming onboarding best practices report hero banner showing the iGB-Pentasia Salary Survey mockup on a blue background

A great first impression lasts. In iGaming, where competition for talent is high, onboarding isn’t just a box-ticking exercise; it’s a strategic advantage and a core part of the iGaming onboarding process.

The first few weeks in a role often shape how long someone stays and how well they perform. This makes onboarding a critical lever within wider iGaming recruitment and retention trends, particularly as competition for experienced talent intensifies.

Sarah Kane, chief people officer, The Conexus Group

A structured, supportive onboarding process can boost engagement, accelerate productivity and strengthen onboarding and retention in iGaming. Skip it – or get it wrong – and you risk early departures, lower morale and a fractured team culture.

What effective onboarding looks like in iGaming

Clarity is essential in employee onboarding in iGaming. Before day one, new hires should know what to expect, what success looks like, and who to turn to for help. That means clear job responsibilities, goals and access to the tools they’ll need.

Connection is equally important. Feeling a part of the team early, whether remote or in-office, makes the difference, especially for remote onboarding in iGaming teams. Assigning a mentor or buddy, arranging meaningful check-ins, and embedding cultural values from the start help new employees feel confident and aligned. While technology can simplify admin and standardise training, it’s not a substitute for human interaction.

Managers who take time to welcome and support new hires personally set the tone for strong, lasting relationships.

Ultimately, onboarding is an investment in people and in performance. It signals that a company values its employees, understands the impact of culture and is serious about setting individuals up to succeed.

In a market where talent is hard-won, great onboarding isn’t optional. It plays a role in how employees perceive value, particularly when measured against salary benchmarks by role and function across the industry. It’s also your chance to reinforce a positive candidate experience and show new hires they made the right choice.

Read the roundup of global hiring policy developments and regional trends in key gaming industry markets here.

Find the full iGB-Pentasia Salary Survey 2025 for deeper insight into onboarding, retention and hiring across the industry:

iGB-Pentasia_Salary Survey 2025

Frequently Asked Questions:

What are the main iGaming recruitment trends in 2025?+–

In 2025, iGaming recruitment trends are being shaped by a stronger focus on retention, increased demand for senior and AI-enabled talent. It is also found that employers are prioritising internal development and targeted hiring over rapid team expansion.

How does onboarding affect employee retention in iGaming?+–

Onboarding plays a critical role in retention by shaping first impressions and long-term engagement. When new hires feel supported and valued early on, they are more likely to stay and integrate successfully into the organisation.

How should iGaming companies approach remote onboarding?+–

Remote onboarding in iGaming requires extra focus on communication and connection. Clear documentation, structured check-ins and dedicated mentors help remote hires feel included. Human interaction remains essential alongside digital tools.

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