JOA becomes first French operator to receive ECA RG certification
| By Daniel O'Boyle
French casino operator the JOA Group has become the country’s first business to be certified according to the European Casino Association (ECA)’s Responsible Gambling Framework.
The business was subject to an independent audit conducted by Pieter Remmers, chairman of the board of G4 (Global Gambling Guidance Group).
This audit found that all 33 casinos operated by JOA were operating in adherence with the latest standards in Responsible Gambling upheld by the licensed land-based casinos industry in Europe.
As a result, the business received certification from the ECA.
The Responsible Gambling Framework – which launched in 2013 – covers prevention of problem gambling, employee training, quality assurance of processes and measures, cooperation with counselling and treatment institutions and the exchange of best practices with other operators.