Junior IT Systems Administrator.

Junior IT Systems Administrator (Cloud & Support Focus)

Product – Sliema, Malta (Hybrid)

A dynamic and innovative company operating within the iGaming industry, headquartered in Malta.

Their passionate, people-first team is dedicated to delivering exceptional online gaming experiences. They thrive in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement.

Responsibilities

Manage Azure Virtual Desktop (AVD) & Remote VMs

• Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless user access.

Level 2/3 Technical Support

• Act as the primary escalation point for complex user issues, particularly those related to system access, hardware failures, and software problems.

Cloud Identity Management

• Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions.

System Maintenance

• Oversee the deployment of patches, security updates, and software installations across organizational devices.

Network Operations

• Maintain office connectivity (wired and wireless) and VPN tunnels to ensure stable access to cloud resources.

Security & Compliance

• Monitor security logs and ensure endpoints comply with company policies and standards such as GDPR and ISO 27001 using Microsoft Intune or similar tools.

Documentation

• Maintain clear and up-to-date technical documentation for internal processes and user-facing guides.

On-Call Support

• Participate in an occasional on-call rotation to resolve critical access issues and emergency system outages.

Requirements

Hands-on Azure Experience

• Proven experience managing Azure Remote VMs, Azure Virtual Desktop, or similar cloud-based environments.

Microsoft 365 Expertise

• Strong proficiency in administering Exchange Online, SharePoint, and Microsoft Teams.

Environment Familiarity

• Comfortable troubleshooting and supporting both Windows (primary) and Linux (secondary) environments.

Scripting

• Ability to use PowerShell to automate administrative tasks and manage bulk user changes.

Technical Troubleshooting

• Strong diagnostic skills across hardware, software, and networking issues.

Tools

• Experience using Jira for ticket management and Confluence for documentation.

Education & Certifications

• A degree in Information Technology or relevant certifications (e.g., AZ-104: Azure Administrator Associate) are highly regarded.

Experience

• 3+ years of experience in technical support, IT operations, or junior systems administration roles.

Soft Skills

User-Centric Mindset

• Patient and clear when assisting users with technical challenges.

Self-Starter

• Able to work independently and effectively manage a ticket queue with minimal supervision.

Detail-Oriented

• Accurate and methodical when managing permissions, configurations, and security settings.

Composure Under Pressure

• Remains calm and effective when responding to critical incidents and service disruptions.

What Do They Offer?

Inspiring Workspace

• Modern office in Sliema, Malta, featuring sea views, shower facilities, and an open-plan working environment.

Well-being Focus

• Access to a dedicated Mental Well-Being Program.

Rewards

• Employee referral bonus scheme.

Fitness

• Discounted gym membership.

Health & Wellness

• Private health insurance, dental insurance, and wellness vouchers.

Vibrant Culture

• Regular social gatherings, team-building activities, and company events.

Flexibility

• Hybrid working model to support work-life balance

Apply for Junior IT Systems Administrator. directly via Pentasia.