Responsible Gaming Specialist (Swedish Speaking).

Responsible Gaming Specialist (Swedish Speaking)

• Location: Sliema, Malta
• I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team.
• We’re looking for a Swedish-speaking RG Specialist to join their Malta office.
• This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.

Role Overview

• In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support.
• You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.

Key Responsibilities

• Monitor player behaviour using internal tools
• Conduct proactive and reactive account reviews
• Assess risk levels based on activity and transactions
• Contact players via phone, email, or chat
• Recommend and apply RG measures (limits, exclusions, etc.)
• Handle escalated or complex RG cases
• Document interactions and prepare follow-up reports
• Work with internal teams to improve processes and policies

Requirements

• Native or fluent Swedish + strong English
• Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming
• CS profiles with solid RG exposure are welcome!
• Understanding of responsible gambling regulations
• Strong communication skills and ability to handle sensitive situations
• Detail-oriented and confident with documentation
• Comfortable working shifts (including evenings/weekends)

What’s Offered

• Salary €32k
• Private health insurance
• Wellbeing allowance
• Weekly office breakfast
• Regular social events
• Relocation support (if needed)

Apply for Responsible Gaming Specialist (Swedish Speaking). directly via Pentasia.