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Swedish VIP Manager | Hybrid | Malta.

Posted by Pentasia
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  • Salary €25,000 - €35,000 PA + Bonus
  • Location Europe
  • Reference 38741

Swedish VIP Manager | Hybrid | Malta.

  • Position: VIP Manager – Swedish Market
  • Location: Malta | Work model: Hybrid
  • Relocation is not provided.

Responsibilities:  

  • Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
  • Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
  • Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
  • Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
  • Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
  • Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
  • Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
  • Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
  • Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
  • Ongoing Reactivation of inactive players by various communication ways.

Requirements:

  • Based in Malta.
  • Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming.
  • Experience in the Swedish Market.
  • Strong knowledge of online casino and/or sportsbook products and player behaviours.
  • Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
  • Data-driven mindset with strong analytical and reporting skills.
  • High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours.
  • Fluency in English & Swedish is required.
  • Knowledge of the German Language is considered an asset.

If you have experience in iGaming and specifically as a VIP Manager with focus on the Swedish market, you are fluent in both Swedish and English and looking for your next challenge, then Apply now! 

Apply for Swedish VIP Manager | Hybrid | Malta. directly via Pentasia.