Dutch self-exclusion system back online after DigiD malfunction

Earlier this week, KSA announced that all new registrations with Cruks had been halted due to a problem with DigiD, a form of online ID in the country. This meant it was not possible to register with Cruks or for a player to change their registration.

The fault has now been resolved and new registrations with Cruks are now possible again.

KSA noted that licensed gambling operators in the Netherlands were able to carry out their standard checks on customers throughout the outage. This meant operators could see if a player was registered with Cruks and whether they should be allowed to gamble.

Cruks launched in October last year to coincide with the opening of the country’s regulated online gambling market.

Since going live, Cruks has registered more than 20,000 consumers, all of which are now excluded from gambling with licensed operators in the Netherlands.

Players can voluntarily exclude themselves from online gambling, as well as retail slot machine arcades and Holland Casino’s land-based casinos for a minimum of six months.

Consumers can also be admitted to the list involuntary through a request from a partner, family member or gambling provider, though KSA must first approve the application before a player is added to Cruks via this method.