Mentor helps Greentube identify potentially problematic gambling behaviour in real-time
Greentube, the Novomatic Interactive division, is set to implement Neccton’s Responsible Gaming solution across its Spanish online gaming offering, following a successful rollout in the UK.
The mentor tool, which was first launched with Admiral Casino and has more real-money gaming brands set to follow, helps Greentube identify potentially problematic gambling behaviour in real-time and automatically interacts with players showing harmful behaviour.
The implementation of mentor with the StarVegas brand in Spain reinforces the company’s commitment to safer play for its customers and cements its position as a responsible global games supplier and operator.
To ensure the highest level of social responsibility and player protection across the board, Greentube will look to roll-out mentor in more markets in the very near future.
Mentor, Neccton’s new AI-based responsible gaming (RG) solution, tracks specific metrics which could indicate that somebody is spending more than they can afford, such as chasing losses, in-session deposits, failed deposits and cancelled withdrawals, and alerts operators instantly if certain markers of harm are surfacing.
The solution also communicates directly with players via customised messages detailing changes in play or overspending, and includes information that allows them to analyse their own behaviour and compare it to the player base.
Adam Warren, brand manager and managing director of the StarVegas Spain and StarVegas Italy brands at Greentube, said: “We take our commitment to responsible gaming extremely seriously and we constantly work to enhance and improve our strategies to ensure players use our products safely. Neccton’s mentor solution ensures this and offers us an easy tool to spot any potentially harmful behaviour and to intervene when needed. We are very pleased with our partnership so far and we look forward to expanding into new markets going forward to ensure the highest level of safe play.”
Dr Michael Auer, director at Neccton, said: “We are excited to further strengthen our relationship with Greentube and look forward to working together across new markets.
“With mentor, operators learn which players tend to play riskier and also how to advise those players appropriately and what actions to take. Across the globe, regulators are increasing their focus on responsible gaming and player safety, and through our partnership, Greentube is at the forefront of offering safe casino entertainment online.”