Too much customer-service automation is measured by whether an enquiry reaches a human rather than whether the customer’s problem is actually solved. Raphie founders Justin Heath and Alex Jones explain why genuine resolution – backed by specialist knowledge, operator integrations and human oversight – should be the industry’s real objective.
As esports betting continues to grow, iGB speaks to Oddin.gg co-founder and managing director Marek Suchar about how the provider is taking the lead in educating regulators and addressing misconceptions in a bid to shape the industry’s future.
Harrison Barrett, VP of business development, spoke to the iGB team at iGB L!VE 2026 to discuss the evolution of Soft2Bet’s Mega platform, which started out as a purely gamification layer but has become “much more compelling than simply leaderboards, missions and point-based rewards”.
Soft2Bet is a rapidly growing and dynamic casino and sportsbook platform provider and operator group offering games and the best titles from the world’s top gambling suppliers
